Terms and Condition

This service is provided by longlivelives.com trading as 'Simple Online herbal/ayurvedic and nutretional extension' of Aeran lab india pvt ltd. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the longlivelives.com website/App ("www.longlivelives.com"). Please read these terms and conditions carefully before accessing and/or ordering any herbal/ayurvedic or nutretional product/medicine from our Website/App.If you access the Website, and/or place an order for product/medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website/App. The longlivelives.com website/App is owned and operated by longlivelives.com trading as 'Simple Online herbal/Ayurvedic and nutretional product store', registered in the Mumbai/Thane at Prathamesh Ashish, A wing, Kanakia road, Mira Road East, Maharashtra, with the company number. If you have any questions about our website please contact us: Tel: +91 9769133443 Email: info@longlivelives.com

1. Regulation
longlivelives as Aeran lab India pvt ltd is a fully regulated company by the relevant Mumbai/Thane food and drug authorities.Please see Regulation for more details. longlivelives.com offers information, advice and products for a range of medical conditions. This service is provided by qualified Indian doctors who are registered with the Medical Council and comply with GMC ('Good practice guidelines'). Our compainy is regulated by the Food and drugs authorities Maharashtra and can be trusted to deliver a high level of service by our qualified pharmacists//Doctor and Competent persons.

2. Security & Privacy
Your privacy is imperative to us and the following information explains what measures we take to protect it. longlivelives.com uses security technology, including firewalls and Secure Socket Layers to protect information submitted through this website or App. We do not have access to your financial information which is securely transferred directly to our card processing agents, who securely process it on our instructions. During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your medicine/product and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or to provide you with promotional information you have subscribed to. Electronic transmissions are never completely private or secure therefore we encourage customers to ensure that any computer (tablet or smart phone) you use to access your online patient record is suitably protected from potential interception. longlivelives.com complies with the Data Protection Act. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service. This service does not take responsibility to inform your regular GP of the medication prescribed/advised by our doctors. If you want us to do this we would require your GP details and your consent.

3. Commitment Agreement

Our Commitment to youPatient's Commitment to longlivelives
Professional responsibilityProvide accurate information
provide a professional and transparent serviceConfirm you are aged 18 or over
Prescribe/advice in the best interest of the patientComply with instructions
Take all reasonable steps to protect patients' personal informationNotifying your GP is your responsibility
Safe and Secure patient experienceNotify our doctors of any side-effects

4. Information and Advice
The information and advice provided by longlivelives.com when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

5. Pricing
All prices on this website/App are in Indian rupee and include GST unless expressly stated otherwise. We take care to ensure that all pricing information on our website/App is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

6. Completed Orders
When you place an order for any herbal, Ayurvedic or nutretional product or medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will be liable 25% deduction as processing and postal charge and balance will be refunded.

7. Concluding a binding contract
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation msg to the contact mobile or phone number that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

8. Payment
In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

9. Authorisation of orders for medicines
Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

10. Postage Costs
Postage and packaging is charged on all orders of product under Rs. 700 that are sent in the post. The different costs associated with postage wl be charged extra that may be seen on site.

11. Delivery of orders
Our partner pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the doctor authorising prescription. All medicines for delivery by post are sent out using Royal Mail 1st class signed for or Nex day guaranteed depending on which service you select. DHL express is used for EU orders sometimes, details are provided once the order is placed.

12. Returns Policy
You can return any unwanted items within 7 days of receipt for a refund or replacement. Please inform us of the returned item via email at info@longlivelives.com. Products of a cosmetic or personal nature cannot be returned due to hygiene issues. Unfortunately, the postage cost and tracking of returned items are the responsibility of the customer(25% of order value). We suggest using registered post to prevent further dismay. Returned item(s) must be undamaged, unopened and in their original packaging; longlivelives.com reserves the right to decline a refund in such instances. Cancelling your order: In order to cancel your order please either phone or email us at the earliest instance. Please note our doctors sometimes issue prescriptions within minutes or hours of an order being placed in which case you will be liable for the cancellation fee(25% of order cost) but eligible for a full refund of the remaining costs of product.

13. Refunds Policy
Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This policy only applies if the Item(s) is undamaged, unopened, in their original packaging with seals unbroken.

14. Complaints Procedure
longlivelives.com aims to maintain 100% customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to info@longlivelives.com. We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.

15. Signed for deliveries
Signed for: longlivelives.com is liable for misplaced items and redelivery of items in this case. Standard delivery: It is your responsibility to ensure that someone is available to sign for any parcel that are delivered at your chosen delivery address or to collect the product yourself. The person signing for product does not need to be the named patient. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. It is your responsibility to ensure that the person signing for the medicines delivers them to you.

16. Notification of errors
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on +91 9769133443 or email us at  info@longlivelives.com

17. Information on this website/App
Information on this website/App we take care to ensure that all information available on our website/App about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. General medical information provided on the website/App is not a substitute for specific and personalised medical advice and should not be read or used as such. Links to other website: Simple Online pharmacy provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

18. Third party rights
Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

19. Our right to vary T&Cs
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.

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